Refund policy

This page sums up how cancelling and refunds work for Plus. The full rules are in our terms of service, which take priority if anything here differs.

Cancelling

• The monthly plan (€9.99 a month) renews until you cancel. Cancel any time in Settings → Billing or with your payment provider.
• After cancelling you keep Plus until the end of the month you've paid for, then move to Free. Nothing you logged is deleted.
• "Plus until your exams" is a single payment. It never renews, so there's nothing to cancel.
• A parent paying for a student's Plus can cancel a monthly gift on the student's Family page; the student can cancel it in Settings → Billing.

Refunds

• Plus starts as soon as you pay. Before paying, you tick a box asking us to start straight away and accepting that you then lose your 14-day right of withdrawal. So payments aren't refundable as a rule.
• We do refund you if Anubis didn't work as described, or where the law gives you a right to one. Where you still have a right to withdraw, we refund the part you haven't used.
• If we ever shut Anubis down, we refund any paid time you haven't used.
• If you were charged twice or by mistake, we refund the extra payment.

How to ask

To ask for a refund, use our contact form or the Help button. Tell us the email on your account and roughly when you paid. Refunds go back to the payment method you used.